Pro Shop Manager

Norfolk Golf & Country Club, established in 1895, is a 9-hole semi-private golf course located in Simcoe, Ontario with a design influenced by Stanley Thompson.

SUMMARY: As an integral part of the Norfolk Golf and Country Club’s management team, the Pro Shop Manager oversees the daily operations of the Pro Shop. The ideal candidate will have a background in business and marketing, a strong understanding of golf, and a commitment to providing exceptional customer service. Excellent organizational and communication skills are essential, as well as the ability to work flexible hours, including evenings and weekends, particularly during the peak golf season. The candidate must be self-motivated, proactive, and capable of working both independently and collaboratively within a team.

KEY DUTIES AND RESPONSIBILITIES:

• Ensure there is adequate pro shop staff providing excellent service to members and guests and within budget allowances.
• Ensure that all golf events, tournaments and leagues are executed successfully, providing excellent communication with all partners involved: restaurant, grounds, participants.
• Configure the annual tee sheet for the tee booking system and update green fee rates, cart fees, etc.
• Keep the booking system current with events, etc.
• Be responsible for Club merchandising, including keeping a clean and attractive shop and inventory area; complete cost of goods reports and ensure proper controls are being followed.
• Provide onboarding with seasonal staff – include hiring paperwork, employee handbook, training schedule.
• Collect bi-weekly timesheets from Grounds Supervisor and Pro Shop staff.
• Staff recruitment – coordinate advertisements, shortlisting, interviewing and hires.
• Administer the Lightspeed program and member database.
• Prepare marketing materials, advertisements, etc. for digital, social media and print distribution.
• Coordinate promotion and execution of Club events, golf and others.
• Record all daily income and oversee pro shop retail and service activities. Prepare daily floats and perform all banking duties.
• Monitor cashflow daily and keep the Treasurer apprised.
• Record and reconcile all membership purchases with member database.
• Assist with yearend audit as needed.
• Provide financial and membership reporting as needed, and monthly for Board meetings.
• Reconcile membership totals for Golf Association of Ontario remittances.
• Responsible for the administration of the Club, ensuring that the administration costs are within the boundaries of the annual budget.
• Use a variety of software packages to produce correspondence and documents using spreadsheets and databases.
• Monitor and handle on-line, email and telephone inquiries.

QUALIFICATIONS AND COMPETENCIES REQUIRED:

• Position requires candidates to be knowledgeable about all aspects of golf, but not necessarily a golf pro.
• Previous education and/or experience in Golf Operations and Human Resources is an asset
• Computer literacy and social media expertise
• Retail sales experience and possesses excellent customer service skills
• Effective written and verbal communication skills, public speaking, outgoing personality
• Effective supervisory and leadership skills and experience
• Strong organizational skills and attention to the details – event planning
• Possesses a genuine interest in the game of golf
• Experience with of full-cycle bookkeeping in Simply Accounting: accounts payable, accounts receivable, government remittances, bank reconciliations, journal entries, payroll is a nice to have.

COMPENSATION AND BENEFITS:

• Full-time seasonal position (6-8 months)
• $24-28 per hour based on experience
• Golf privileges
• Discounted food and beverage

Please forward your application to Jason Bernardon, Secretary-Treasurer [email protected]