Golf Manager

About Stone Creek Resorts Inc.

Stone Creek Resorts Inc. is a premier operator of world-class golf resorts, seamlessly blending luxury with the natural beauty of Canada. Our resorts - Silvertip Resort in Canmore, Alberta, and Eagle Ranch Resort in Invermere, British Columbia-are situated in two of the most breathtaking landscapes in the country. Our unwavering commitment to providing extraordinary guest experiences is central to everything we do, driven by our core values and SERVICE BEYOND philosophy. This dedication to excellence has established us as leaders in the resort and hospitality industry.

About Eagle Ranch Resort

Located in the heart of Invermere, British Columbia, Eagle Ranch Resort is the region's foremost luxury destination. Boasting spectacular views of the Columbia River and the majestic Purcell Mountains, Eagle Ranch is a premier retreat for guests seeking world-class golf, relaxation, and adventure. The centrepiece of the resort is our par 72 golf course, designed to challenge golfers of all skill levels. Headwaters Lodge, a sanctuary of luxury and exclusivity, rests atop ancient bluffs, offering 20 elegant rooms with panoramic views of the Columbia Valley. This unparalleled setting promises an unforgettable experience in the heart of nature.

We are looking for a Year Round Golf Manager for our golf resort in Invermere, BC. Must relocate to Invermere, British Columbia. The successful candidate is required to work in accordance with our company values: Caring, safety, integrity, excellence, team spirit and financial responsibility.

Responsibilities:

Reporting and Communication:

• Report to the General Manager
• Provide regular updates to the General Manager on Golf operations, including rates, guest satisfaction, staffing, and revenue performance.
• Communicate any issues or challenges related to guests, and employee performance to the General Manager and recommend solutions.

Guest Experience:

• Providing golf experience to our guests in line with our service commitment; Service Beyond.
• Ensure that all guest areas and facilities are well-maintained, clean, and ready for guests arrival (Retail Shop, Driving Range, Starter Hut, Cart Barn).
• Handle guest concerns and react quickly, reporting and notifying proper areas.

Staff Management and Training:

• Train all seasonal Guest Service Agents (Front Desk/Golf Retail Shop), and Outside Golf Services.
• Ensure ongoing training on customer service, safety procedures, and the operation of systems like the property management software.
• Develop staff schedules to ensure adequate coverage during peak periods while managing labor costs efficiently.
• Manage, coach, and develop your team in collaboration with the General Manager to ensure they achieve their monthly & yearly targets and drive best performances and ensure guest satisfaction.
• Foster a positive and motivating work environment, recognizing staff achievements and addressing concerns promptly.

Golf Operations:

• Oversee the golf reservation system to ensure accuracy and efficiency in tee times while maximizing revenue.
• Lead golf course operation team ensuring operational and financial standards are met,
• Monitor and optimize green fees, retail shop by implementing pricing strategies, special offers, and upselling opportunities.
• Lead the team ensuring cleanliness that meets the highest standards of hygiene and comfort.
• Other duties as assigned.

Caddie Program:

• Oversee implementation of NEW golf caddie program.
• Recruit, Train and scheduling of caddies.
• Assign caddies to golfers based on availability, player needs and caddie skill level.
• Manage and track caddie performance and feedback.
• Ensure all caddies greet their guest in a timely manner.
• Develop and maintain a positive and professional relationship with the caddie team.

Financial Management and Budgeting:

• Develop and manage the annual golf department budget, including labor costs, supplies, amenities, and guest services with the General Manager.
• Track and analyze financial performance, including revenue, distribution of total golf rounds, and expenses, and implement strategies to meet financial targets.
• Oversee inventory levels for retail shop supplies and ensure regular restocking.
• Manage relationships with suppliers and ensure that quality products are ordered at the best possible prices.

Requirements:

• Previous Golf Leadership experience is required.
• Previous leadership experience is required.
• Proficient in Microsoft Window applications required.
• Proficient in Club Prophet (POS) is an asset.
• Full Drivers License is required.
• University/College degree in a related discipline preferred.
• Must possess a professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous.

Why Stone Creek Resorts:

• Our people experience working at a world-class golf resort.
• We care about our team's Success.
• Discounted Golf Privileges, Staff Meals, Restaurant Meals, Golf Shop.
• Benefits Plan - Health & Wellness spending account, Group Life Insurance, RRSP Matching Plan (4%).
• We offer a diverse and engaging work environment.

For more information on how to apply: https://stonecreekresorts.applicantpro.com/jobs/3628494

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.