Front of House Manager

Located along the banks of the Rideau River just minutes from downtown Ottawa, the Carleton Golf & Yacht Club is a member-owned 12-month private facility. CGYC is known for its outstanding course conditions, friendly atmosphere, and an unwavering commitment to providing an unforgettable member & guest experience. In recent years, Carleton hosted the Canadian Men's Mid-Amateur Championship, PGA of Canada Seniors' Championship and numerous regional Championships.

The Club's facilities include an 18 hole championship course, indoor and outdoor dining facility (with a riverfront view!), beverage cart services, on-course halfway house and an indoor golf simulator room.

We are seeking an experienced and engaging Front of House Manager to lead our Food & Beverage service team and plan/execute F&B events. Reporting to the Director of Clubhouse Operations, the successful candidate will work closely with the Head Chef and serve as a key member of the leadership team delivering a memorable dining experience for our members and guests.

Responsibilities

• Oversee daily front-of-house operations, ensuring engaging service and a high level of member & guest satisfaction.
• Market, plan and execute all F&B events, including member themed events, weddings, corporate events and private functions.
• Recruit, supervise and train staff, fostering a positive work environment that encourages teamwork and professional growth.
• Manage daily opening and closing procedures, ensuring accuracy in transactions and adherence to company policies.
• Collaborate with kitchen staff to ensure seamless communication regarding food preparation and service.
• Implement and uphold food safety standards, ensuring compliance with health regulations.
• Address member & guest inquiries and resolve any issues promptly to enhance guest experiences.
• Maintain cleanliness and organization of the front-of-house area, including dining spaces and bar areas.
• Oversee product ordering and inventory management

Qualifications

• Previous experience in a F&B supervisory role in a club environment or upscale hospitality setting
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Knowledge of industry trends with the ability to effectively manage costs and margins
• Familiarity with financial reporting.
• Deep understanding of food/beverage preparation techniques
• Adherence to all food and health & safety regulations.
• Exemplary customer service skills with a focus on creating positive guest interactions.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in MS Office; Jonas POS experience is an asset
• Flexibility to work various shifts, including evenings and weekends as required.

Compensation package is highlighted by an annual salary, attractive bonus structure (up to 10k annually) and commission opportunities.

Join our team as a Front of House Manager where you can make an impact on our member and guests' experiences while leading a dedicated team!

Applications may be emailed to Director of Clubhouse Operations, Cameron Gall - [email protected]

We are an equal opportunity employer, and we are committed to creating an accessible and inclusive organization as well as providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability related accommodation during the application process is available upon request.