Manager - Indoor Golf Facility

Manager - Albatross Indoor Golf Centre

About Albatross Indoor Golf Centre:

Albatross Indoor Golf Centre is an innovative indoor golfing destination in Ancaster, Ontario, offering a unique and premium golfing experience. With advanced simulators, a welcoming environment, and a commitment to exceptional service, we provide an exciting and enjoyable experience for golf enthusiasts. We are looking for a motivated and customer-focused individual to join our team in a management role and contribute to the growth and success of the Centre.

Key Responsibilities:

• Assist in overseeing the daily operations of Albatross Indoor Golf Centre, ensuring top-tier service and a welcoming atmosphere for all patrons.
• Lead and motivate a team of staff, including managing day-to-day tasks, training, and providing ongoing support.
• Manage customer service operations, addressing any guest concerns or requests promptly and professionally.
• Assist in scheduling and coordinating events, leagues, and group bookings to maximize usage and customer engagement.
• Ensure the maintenance and cleanliness of the facility, ensuring all equipment and simulators are in optimal working condition.
• Contribute to the creation and implementation of promotional activities and programs to increase customer loyalty and brand recognition.
• Track and report on key performance metrics, providing insights to senior management on operational improvements.
• Collaborate with the General Manager and other team members to ensure seamless operations and an exceptional customer experience.
• Follow all health and safety protocols, ensuring the safety and enjoyment of both staff and customers.

Qualifications:

• 1-3 years of experience in a supervisory or leadership role, ideally in the hospitality, sports, or recreation industry.
• Strong interpersonal and communication skills with the ability to engage and lead a team.
• Passion for golf or sports with a focus on delivering excellent customer service.
• Ability to multitask and handle various operational aspects of the business efficiently.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team, ensuring a positive work environment.
• Flexible schedule, with availability to work evenings, weekends, and holidays as required.

Why Join Us:

• Competitive salary and benefits package.
• A dynamic, team-oriented environment with opportunities to learn and grow.
• The chance to contribute to a growing business in the sports and recreation industry.
• A fun, innovative workplace dedicated to providing the best experience for golf lovers.

Please note: This is a salaried position with a seasonal workload. The role requires more intensive hours during the winter months, with a lighter workload in the summer. Flexibility is key, as the schedule will adjust to meet the demands of the season.

How to Apply:

If you are passionate about customer service and sports and are looking to take the next step in your career, we would love to hear from you. Please submit your resume and cover letter, detailing your experience and why you are the right fit for a management position either in person at Albatross Indoor Golf Centre or via email at jobs@albatrossgolf.ca.

Application Deadline: December 23, 2024

Albatross Indoor Golf Centre is an equal opportunity employer. We encourage all qualified individuals to apply.